AI voice features that work for every business
Account Inquiry Automation
Pod provides customers with instant access to account balances, transaction history, and account status by phone, reducing call volume and freeing your team from routine requests.
After-Hours & 24/7 Answering
Pod answers every call—day or night—capturing leads, handling routine requests, and escalating urgent issues to your team. Offer true 24/7 support without extra staffing or burnout.
Call Transfers
Effortlessly transfer live calls to the right person, team, or number with AI-powered call routing. Ensure customers reach the right expert, every time, without confusion or dropped calls.
Pod empowers teams to build their own solutions
Scale success faster and more efficiently than ever before with AI voice automation solutions as unique as your business needs.
Account Inquiry Automation
Explore Features
Discover how Pod AI voice features can transform your business
Account Inquiry Automation
Pod provides customers with instant access to account balances, transaction history, and account status by phone, reducing call volume and freeing your team from routine requests.
After-Hours & 24/7 Answering
Pod answers every call—day or night—capturing leads, handling routine requests, and escalating urgent issues to your team. Offer true 24/7 support without extra staffing or burnout.
Call Transfers
Effortlessly transfer live calls to the right person, team, or number with AI-powered call routing. Ensure customers reach the right expert, every time, without confusion or dropped calls.
Case Management Integration
Pod connects to your case management system—delivering real-time case updates, client information, and task tracking by phone, so your team always has what they need.
Client Intake Automation
Pod streamlines the client intake process—handling initial consultations, case evaluations, and intake form completion automatically by phone, so your team can focus on serving clients, not paperwork.
Client Onboarding Automation
Pod streamlines onboarding—collecting client details, verifying identity, and setting up accounts automatically by phone. Speed up activation, reduce paperwork, and deliver a seamless onboarding experience.
Compliance Monitoring
Pod automatically monitors calls and customer interactions to ensure every conversation meets regulatory requirements, compliance standards, and audit-readiness—reducing risk and saving staff hours.
Custom Prompts & Scripting
With Pod, you have complete control over your AI agent’s script. Create, edit, and test custom prompts—so every call fits your brand, workflows, and use cases perfectly.
Customer Communication Management
Pod keeps your customers informed with automated service reminders, job updates, and follow-up messages—so you never miss an opportunity to engage or upsell.
Customer Support Agents
Pod's AI agents handle customer calls, answer questions, solve routine issues, and free your team to focus on complex cases. Deliver faster, friendlier, always-on support with no extra headcount.
Delivery Coordination
Pod manages delivery orders, tracks status in real time, and keeps customers informed with automated updates—making every delivery smoother and more reliable.
Guest Service Management
Pod’s AI handles guest inquiries, special requests, and feedback automatically—so your team can focus on creating memorable experiences, not answering the phone.
Initiate Outbound Calls
Pod lets you instantly reach warm leads, customers, and prospects with AI-driven outbound calls. Automate lead qualification, run surveys, confirm appointments, and follow up—all without manual dialing or cold calling.
Insurance Verification Integration
Pod instantly verifies patient insurance coverage and eligibility by phone—connecting with your EMR, EHR, or billing system. Reduce manual checks, cut wait times, and give patients answers in seconds, not days.
Inventory Optimization Integration
Pod analyzes inventory levels, predicts demand, and delivers automated insights to optimize your supply chain—reducing stockouts, excess inventory, and manual guesswork.
Knowledge Base
Pod AI agents pull answers directly from your documentation, FAQ, and help center—so customers get fast, accurate responses 24/7. No more repetitive questions or outdated info.
Lab Results Notification
Pod securely notifies patients when new lab results are available, reducing call volume, keeping patients informed, and supporting HIPAA-compliant communication.
Legal Document Management
Pod streamlines document requests, case file inquiries, and legal document processing—delivering instant access to files and automating routine paperwork, so your team can focus on what matters.
Loan Processing Integration
Pod streamlines loan processing—letting customers apply, check application status, and make payments by phone. Accelerate approvals, reduce paperwork, and cut turnaround time with AI-powered workflows.
Logistics Coordination Management
Pod coordinates shipments, deliveries, and logistics operations in real time—connecting teams, partners, and customers with automated updates, status tracking, and alerts.
Message Taking & Transcription
Pod captures voicemails, caller messages, and full call transcripts automatically. Get clear, organized records for every call—no manual note-taking or lost details.
Multi-Language & Voice Options
Pod makes it easy to serve customers in their preferred language with natural AI voices. Support dozens of languages, regional accents, and custom voice profiles—so every conversation feels personal.
Order Management
Pod lets your customers check order status, track shipments, update details, or make changes—all by phone, anytime. Free up your team from routine order calls and deliver faster answers to customers.
Order Processing Integration
Pod automates phone order taking, streamlines kitchen communication, and keeps your delivery and pickup orders running smoothly—all with AI-powered integration to your restaurant systems.
Order Tracking Requests
Let customers check their order status, shipping progress, and delivery confirmations by phone—anytime, instantly. Pod answers order tracking questions automatically, reducing routine calls and delighting customers with real-time info.
Patient Communication Management
Pod’s AI manages patient inquiries, sends appointment reminders, and handles follow-ups automatically. Improve patient satisfaction, reduce no-shows, and save staff hours with seamless, secure phone automation.
Product Inquiry Requests
Pod answers product questions, checks stock, and suggests recommendations automatically—so your customers get the info they need fast, without waiting for a human agent.
Production Tracking Automation
Pod provides real-time updates on production status, quality metrics, and delivery schedules—by phone. Keep teams, partners, and customers informed automatically, with zero manual effort.
Quote & Estimate Automation
Pod helps your home-service business generate quotes, send estimates, and follow up with prospects automatically—so you close more deals and respond faster than the competition.
Reservation Management Automation
Pod handles table reservations, modifications, and confirmations automatically by phone—reducing missed bookings, cutting no-shows, and freeing your staff to focus on service.
Returns Processing Requests
Pod handles return and exchange requests over the phone—collecting details, confirming eligibility, and guiding customers through the process. Save your team hours and keep customers updated every step of the way.
Service Appointment Automation
Pod makes it easy for customers to book, reschedule, or cancel home service appointments by phone, matching clients with available slots and sending instant confirmations, all without your team lifting a finger.
Service History Tracking
Pod gives your team and customers instant access to detailed service history, warranty info, and maintenance schedules—so you never lose track of past work or future needs.
Supplier Communication Automation
Pod automates communication with suppliers, vendors, and partners—sending order requests, updates, and follow-ups automatically by phone.