AI customer support with
24/7 virtual answering service

Pod delivers AI-powered customer support that resolves common issues, escalates complex cases, and ensures your customers always feel heard. Calls, questions, and tickets are managed instantly, day or night.

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AI workflows designed to handle customer questions at scale
Pod automates repetitive support tasks like answering FAQs, checking order status, and routing calls, freeing human agents to focus on high-value interactions.
Build your first phone agent
Deploy phone automation in minutes
Resolve routine support issues without agent involvement
Pod instantly provides answers for common customer questions, such as order updates, return policies, and account issues, reducing strain on your team.
Seamless escalation to human agents when needed
When calls require human expertise, Pod hands off seamlessly to your staff, passing along all context so customers never repeat themselves.
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HOW IT WORKS

Scale your customer support with AI that never miss a call

Pod handles unlimited simultaneous calls, reducing wait times and ensuring that every customer gets timely support without increasing headcount.

01

Setup & deploy your agent

Configure Pod with your business data and deploy to start handling calls.

02

Agent handles customer calls

Pod answers calls 24/7, understands customer needs, and provides intelligent responses.

03

Refine & optimize

Monitor performance, review call analytics, and continuously improve your AI agent's responses.

04

Route complex issues to a human

When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.

Setup & deploy your agent

Your phone agent is ready!

Setup Complete

Turn every support interaction into an opportunity to improve customer loyalty

Pod’s AI customer support software ensures customers are helped quickly while also capturing valuable details. With 24/7 virtual answering, customers never experience hold music or unanswered calls. This improves resolution rates, builds loyalty, and creates new upsell and retention opportunities for your business.

AI customer support software tailored for e-commerce businesses

Pod answers customer questions about shipping, returns, refunds, and product details instantly. By handling repetitive inquiries automatically, e-commerce teams save time while ensuring buyers always receive timely responses that encourage repeat purchases.

Lead generation and management
New Customers

Automated order lookups

AI retrieves and shares order status instantly with customers.

Returns and refunds guidance

Pod explains return policies and processes refund requests quickly.

Product information support

Answers product-specific questions without needing an agent.

Upsell recommendations

Suggests related products during support calls to increase sales.

CRM ticket creation

Logs inquiries automatically into Zendesk, Freshdesk, or Salesforce.

24/7 shopper support

Ensures customers get help at any time of day or night.

Resources for scaling customer support with AI

Learn how to deploy Pod’s AI customer support solutions effectively, reduce ticket volumes, and improve customer satisfaction across industries.

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📘

AI Customer Support Playbook

Step-by-step guide to implementing AI-powered phone answering.

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Customer Service Benchmarks

Data on response times, ticket resolution, and call deflection rates.

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Virtual Agent Strategy Guide

Insights on blending AI and human support for optimal outcomes.

AI-driven workflows that improve customer service efficiency

Pod enables automated, context-aware support workflows that integrate seamlessly with your systems while improving both speed and accuracy.

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Real-time issue resolution

Handles routine issues without requiring live agent intervention.

Dynamic call routing

Directs calls intelligently to the right team or AI workflow.

Seamless CRM integration

Creates tickets and logs calls automatically into support platforms.

Custom knowledge sync

Connects to your knowledge base to answer FAQs accurately.

AI workflow automation
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AI support designed for trust

Pod protects customer data while delivering AI-powered support. Security, compliance, and privacy controls are built in to keep your business safe.

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Secure ticket data handling

  • Data encryption
  • Secure API integrations
  • Safe data storage
Pod encrypts customer ticket data and logs to ensure sensitive information remains secure during support automation.

Regulatory compliance ready

  • GDPR-ready
  • HIPAA support
  • CCPA alignment
Pod supports GDPR, HIPAA, and CCPA requirements so enterprises can scale AI support without compliance concerns.

Controlled data access

  • Role-based permissions
  • Audit logs
  • Access controls
Only authorized staff can access customer data, with logs to ensure accountability and compliance.

Frequently Asked Questions

Yes. Pod connects with Zendesk, Freshdesk, Salesforce Service Cloud, and other popular platforms to create tickets and log calls automatically.