AI survey and feedback software with
automated customer insights collection

Pod helps businesses capture customer feedback through AI-driven surveys and real-time calls. Companies gather insights faster, improve satisfaction, and scale surveys without manual effort.

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AI workflows that automate surveys and collect actionable customer feedback
Pod automates outreach for surveys, collects structured and unstructured feedback, and integrates results into your CRM or analytics tools for real-time insights.
Build your first phone agent
Deploy phone automation in minutes
Automated post-purchase and service feedback collection
Pod calls customers after purchases or service interactions, asking custom survey questions and recording responses instantly.
Real-time feedback routing into CRMs and analytics dashboards
Pod syncs feedback data into Salesforce, HubSpot, or BI dashboards, helping teams spot trends, measure CSAT, and take action quickly.
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HOW IT WORKS

Scale surveys and feedback collection without adding manual work

Pod can run thousands of survey calls simultaneously, ensuring every customer interaction is captured, analyzed, and logged for continuous improvement.

01

Setup & deploy your agent

Configure Pod with your business data and deploy to start handling calls.

02

Agent handles customer calls

Pod answers calls 24/7, understands customer needs, and provides intelligent responses.

03

Refine & optimize

Monitor performance, review call analytics, and continuously improve your AI agent's responses.

04

Route complex issues to a human

When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.

Setup & deploy your agent

Your phone agent is ready!

Setup Complete

Turn surveys into insights that boost retention and customer loyalty

Pod’s AI survey and feedback software helps businesses gather insights at scale, understand customer satisfaction, and identify areas for improvement. Automated survey calls, post-purchase outreach, and real-time logging increase response rates and help businesses act on feedback faster.

AI surveys and feedback collection for e-commerce and retail purchases

Pod reaches out to customers after purchases to gather feedback on product quality, delivery, and overall experience. Retailers use this data to reduce returns, improve logistics, and enhance the shopping journey.

Lead generation and management
New Customers

Post-purchase survey calls

AI calls customers after purchase to collect real-time satisfaction scores.

Delivery feedback collection

Captures detailed delivery experience feedback to improve logistics.

Product quality insights

Logs feedback on product condition and quality into CRMs.

Customer loyalty tracking

Measures repeat purchase intent from customer survey responses.

CRM and ERP sync

Updates order and feedback data into sales and inventory systems.

24/7 automated outreach

Ensures customers receive surveys anytime, regardless of location.

Resources for automating surveys and customer feedback with AI

Learn how to boost response rates, improve CSAT, and gain deeper insights by automating surveys and feedback collection with Pod.

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Customer Feedback Playbook

Step-by-step guide to automating surveys and gathering insights.

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Voice of the Customer Report

Research showing how AI feedback improves loyalty and retention.

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Survey Strategy Guide

Best practices for designing effective AI-powered survey flows.

Workflow features that make AI surveys and feedback scalable and insightful

Pod automates every step of survey delivery, response capture, and data logging, helping businesses act on customer insights at scale.

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Survey script automation

Customizable survey scripts for product, service, or experience feedback.

Multi-channel outreach

Runs surveys via phone, SMS, or chat to maximize engagement.

Real-time data sync

Logs survey responses directly into CRMs or analytics dashboards.

Sentiment analysis

Analyzes free-text responses for customer sentiment insights.

AI workflow automation
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Privacy and compliance for AI-powered surveys and feedback

Pod ensures all survey data is protected with encryption, access controls, and compliance features, keeping customer insights secure.

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Encrypted survey data

  • End-to-end encryption
  • Secure storage
  • Safe transmission
All survey responses are encrypted during collection and storage.

Compliance-ready surveys

  • GDPR compliance
  • HIPAA readiness
  • SOC 2 alignment
Pod supports GDPR, HIPAA, and SOC 2 requirements for survey workflows.

Access control policies

  • Audit logs
  • Granular permissions
  • Role-based access
Only authorized staff can view survey data with role-based permissions.

Frequently Asked Questions

Yes. Pod logs survey responses directly into CRM platforms like Salesforce and HubSpot, ensuring data is actionable for sales and support teams.