Automate Surveys & Collect Voice Feedback—No More Missed Insights

Pod AI calls customers directly or answers inbound calls, asking questions and capturing authentic voice feedback. Gather real data, measure satisfaction, and get actionable insights—automatically.

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AI Workflows for Surveys & Feedback

Pod reaches out to customers by phone or collects feedback after each call—transcribing responses and summarizing results instantly.

Build your first phone agent

Deploy phone automation in minutes

Automated Voice Survey Collection

Pod asks survey questions, records responses, and transcribes feedback for you—so you never miss valuable input.

Measure Satisfaction and Product Insights

Ask product-specific or satisfaction questions and collect voice-of-customer data, directly from your callers.

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Scale Voice Surveys & Feedback for Any Industry

Pod supports surveys and satisfaction calls for ecommerce, healthcare, home services, SaaS, and more—helping you measure satisfaction and improve operations in any region.

01

Setup & deploy your agent

Configure Pod with your business data and deploy to start handling calls.

02

Agent handles customer calls

Pod answers calls 24/7, understands customer needs, and provides intelligent responses.

03

Refine & optimize

Monitor performance, review call analytics, and continuously improve your AI agent's responses.

04

Route complex issues to a human

When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.

Your phone agent is ready!

Setup Complete

Unlock Customer Insights—Effortless, Accurate, Voice-Driven

Pod captures feedback right after the call, or at scale with automated surveys, giving your team real, actionable insights.

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Pod intake survey dashboard

Automate Client Intake & Onboarding Feedback

Pod can collect detailed info or onboarding feedback as part of your intake process.

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Pod order survey dashboard

Survey Customers After Every Order

Collect order-specific feedback or satisfaction scores following a completed order or service.

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Pod transfer dashboard

Live Transfers for Escalated Feedback

If negative feedback is detected, Pod can transfer the caller to a live agent for immediate resolution.

Surveys & Feedback Automation Resources

Guides and best practices for building feedback flows and survey calls with Pod AI.

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Create Your Survey Phone Agent

Build a Pod agent to automate customer surveys and collect post-call feedback.

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Build a Flexible Q&A Agent

How-to for designing agents that can ask anything and capture open-ended feedback.

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Train Your Knowledge Base for Surveys

Add survey scripts and response rules to Pod for custom voice survey flows.

Key Features for Voice Survey Automation

Pod manages surveys, tracks satisfaction, and enables feedback collection in any language.

Knowledge Base Integration

Reference your FAQ or survey scripts to ensure questions are always accurate.

Customer Communication Management

Share survey results and follow up with customers using automated communication tools.

Multi-Language Voice Options

Conduct surveys and collect feedback in any language your customers speak.

Privacy & Security for Survey Calls

Pod secures all feedback data with end-to-end encryption and strict compliance—only sharing responses with authorized staff.

Data Security

AES-256 encryption
TLS protocols
Role-based access

Survey responses and recordings are encrypted and access-controlled.

Compliance Standards

HIPAA readiness
GDPR
CCPA

Pod supports HIPAA, GDPR, and CCPA for compliant feedback collection.

Surveys & Feedback FAQ

Pod calls customers or collects feedback after interactions, asks custom survey questions, and transcribes responses instantly.