Automate Returns & Exchanges, End to End
Pod handles return and exchange requests over the phone—collecting details, confirming eligibility, and guiding customers through the process. Save your team hours and keep customers updated every step of the way.
Demo Video
Demo Video
Connect to Your Returns Workflow
Integrate Pod with your e-commerce platform, shipping provider, or customer support tools. Automate returns management with Zapier or API connections.
Find the software you use
Airtable
Buffer
Cal.com
Calendly
Close
Cognito Forms
Customer.io
Docusign
Eventbrite
Gmail
Google Ads
Google Analytics 4
Google BigQuery
Google Calendar
Google Contacts
Google Docs
Google Drive
Google Forms
Google Sheets
Granola
HubSpot
Jotform
LinkedIn Ads
LinkedIn Conversions
Mailchimp
Microsoft Excel
Microsoft Office 365
Microsoft Outlook
Motion
MySQL
Notion
PayPal
Pipedrive
SEMrush
SQL Server
Salesforce
SendGrid
Square
Stripe
Tally
Telegram
Telnyx
Textline
Trello
Twilio
Typeform
WooCommerce
Zendesk
Zoho CRM
Zoho Recruit
Airtable
Buffer
Cal.com
Calendly
Close
Cognito Forms
Customer.io
Docusign
Eventbrite
Gmail
Google Ads
Google Analytics 4
Google BigQuery
Google Calendar
Google Contacts
Google Docs
Google Drive
Google Forms
Google Sheets
Granola
HubSpot
Jotform
LinkedIn Ads
LinkedIn Conversions
Mailchimp
Microsoft Excel
Microsoft Office 365
Microsoft Outlook
Motion
MySQL
Notion
PayPal
Pipedrive
SEMrush
SQL Server
Salesforce
SendGrid
Square
Stripe
Tally
Telegram
Telnyx
Textline
Trello
Twilio
Typeform
WooCommerce
Zendesk
Zoho CRM
Zoho Recruit
Need a custom integration built? Let us handle it for you today.
Contact Sales
Easy Return & Exchange Requests
Customers can start a return or exchange by phone—Pod collects all the necessary details and verifies order info. No more long hold times or confusing instructions.
Automated Processing & Eligibility Checks
Pod checks order history, eligibility, and return windows in real time—approving or flagging requests instantly. Reduce manual work and minimize back-and-forth between teams.
Proactive Customer Communication
Pod sends confirmation messages, next steps, and return labels automatically. Keep customers informed at every stage—improving satisfaction and reducing support tickets.
AI-Driven Returns Management
From first request to final resolution, Pod’s agents guide customers, automate checks, and trigger communication—making returns and exchanges faster for everyone.
Start returns & exchanges by phone
Customers provide order info and return reasons in a simple, guided call flow.
Eligibility checks & auto-approval
Pod checks order details and policies in real time, approving or escalating as needed.
Automated messaging & labels
Send confirmation calls, and return shipping labels instantly—no manual follow-up.
Escalation for exceptions
Complex or high-value returns are flagged for your team to review and resolve directly.