Pod vs Fin: Voice-first, Natural, Scalable.

Pod is voice-first AI built for real calls. Fin is a generalist helpdesk bot that treats phone as just another channel.

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Why Businesses Choose Pod over Fin

Experience superior performance, dedicated support, and enterprise-grade security that outperforms the competition.

350ms

Performance

Ultra-low latency for natural phone calls.

Guided onboarding

Custom onboarding. We help you launch agents

EN
ES
FR
AR

Global by default

30+ languages supported with natural voices

SOC2
HIPAA

Enterprise-ready

SOC2 + HIPAA Zero Data Retention

Compare Pod and Fin

See how Pod's enterprise-grade AI calling platform compares to Fin.

Category

Pod AI

Fin

Setup & Onboarding

White-glove onboarding. Fast launch in minutes with no technical expertise required.

Setup tied to helpdesk integration. Requires configuration across multiple channels.

Pricing & Transparency

Simple, predictable pricing based on minutes. No hidden fees or minimums.

Per-resolution pricing with minimum commitments. Costs can be unpredictable.

Performance

<350ms latency for natural, human-like phone conversations.

Optimized for chat first. Phone is an additional channel, not native.

Languages & Voices

30+ native languages with natural-sounding voices and mid-call switching.

45+ languages supported, primarily optimized for chat and text.

Integrations

Connects with CRMs, calendars, and custom tools directly from calls

Integrates with major helpdesks and CRM platforms like Zendesk and Salesforce.

Workflows

Built-in scheduling, surveys, campaigns, and call routing per agent.

Workflow builder for routing and automations across channels.

Call Handling

Inbound routing, call transfers, and seamless escalation to humans.

Handles inbound calls but routing and escalation are less robust.

Knowledge Integration

Direct knowledge base connections, document ingestion, and custom expertise.

Knowledge tied to helpdesk context. Manual configuration required for documents.

Security & Compliance

SOC2, HIPAA, Zero Data Retention, SSO, RBAC, and enterprise-grade controls.

SSO, IP restrictions, JWT authentication. No HIPAA or self-hosting option.

Support

Dedicated Success Manager, priority support, and ongoing optimization.

Documentation and helpdesk resources. Limited direct success management.

Automate every single call

Watch Pod handle real inbound and outbound calls: verify customers, look up orders, schedule appointments, and escalate to humans when needed.

Background
Background

How Pod AI Calling Works

Connect your number, add your knowledge, and choose actions (lookups, bookings, payments). Pod handles calls, resolves requests, and hands off when needed.

01

Setup & deploy your agent

Configure Pod with your business data and deploy to start handling calls.

02

Agent handles customer calls

Pod answers calls 24/7, understands customer needs, and provides intelligent responses.

03

Refine & optimize

Monitor performance, review call analytics, and continuously improve your AI agent's responses.

04

Route complex issues to a human

When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.

Setup & deploy your agent

Your phone agent is ready!

Setup Complete

Frequently asked questions

Pod is purpose-built for phone conversations with ultra-low latency. Fin is a generalist AI bot designed mainly for helpdesk and chat, with phone supported as an additional channel.