Train Your AI Phone Agent on Your Knowledge Base
Make your Pod agent smarter by giving it access to your company’s knowledge base — so it can answer real customer questions with accurate information.
Why Train with a Knowledge Base?
Out of the box, your agent knows how to hold a conversation — but it won’t know the details of your business. By adding your knowledge base, you can:
- Answer FAQs automatically → shipping, pricing, support policies.
- Handle product-specific questions → features, setup instructions, compatibility.
- Support your team 24/7 → callers get consistent, correct answers every time.
This turns your agent from a generic assistant into a true extension of your company.
What You Can Add
Your Pod agent can be trained on multiple sources:
- Documents → Upload PDFs, Word docs, or plain text.
- FAQs → Paste in common customer questions and answers.
- Your Website → Connect your public site so Pod can pull in product info and support pages.
The more high-quality content you add, the more effective your agent becomes.
How to Train Your Agent
1. Go to Knowledge Base tab
From your agent dashboard, open the Knowledge Base tab to manage your data sources.
2. Upload or connect data
Choose how you want to train your agent: upload docs, paste FAQs, or connect your website.
3. Save and test
Once added, test your agent in the Playground. Ask questions your customers would normally ask and verify the answers.
👉 Full Guide: Knowledge Base Setup
Best Practices
- Keep answers short and clear (avoid long policy text dumps).
- Update your knowledge base regularly when your product or services change.
- Always test with real customer questions before going live.
