Make an AI Phone Agent Answer Any Questions About Your Company

Pod can turn your phone line into an instant source of truth for customers, prospects, and partners. By training your agent on your company data, anyone who calls can get fast, accurate answers — whether they’re asking about your product, pricing, policies, or support.

Steps to Set Up an “Answer Anything” Agent

1. Create or select an agent
   1. Start with an inbound agent so callers can reach it directly. 👉 Learn how to create an inbound agent
2. Give your agent the right prompt
   1. Write a clear instruction in the agent’s prompt like: “You are a helpful AI phone agent that answers any questions about our company using the knowledge provided.”
3. Upload your company knowledge
   1. Go to the Knowledge tab and add your data: Upload files (PDFs, DOCX, TXT), paste product FAQs and internal notes, or link to support pages. 👉 Learn how to connect your knowledge base
4. Test your agent’s answers
   1. Use the Playground to ask real questions a caller might ask. Adjust your knowledge or prompt until the responses are accurate. 👉 Learn how to test your agent
5. Connect a phone number
   1. Assign your agent a number through Twilio or Telnyx so customers can call it directly. 👉 Learn how to connect a phone number

Benefits of an “Answer Anything” Agent

• Always available — your customers get answers 24/7.
• Instant response — no waiting on hold or digging through support docs.
• Accurate & consistent — callers always hear the right answer.
• Scales effortlessly — handle 10 or 10,000 calls without extra staff.

FAQ

What types of questions can the agent answer?

Anything that’s in your knowledge base — product details, pricing, policies, or even instructions.

Can it handle sensitive or account-specific questions?

For now, Pod agents can’t pull personal account data unless connected to your CRM via actions or Zapier.

How do I keep answers up-to-date?

Update your Knowledge tab whenever you make product or policy changes. The AI will use the latest version automatically.