AI order management software with
24/7 automated tracking and returns
Pod enables businesses to manage orders more efficiently by answering calls, checking delivery status, and processing returns automatically. Customers get instant answers while businesses save support costs and reduce call volume.
Scale order management and customer care without increasing headcount
Pod manages thousands of simultaneous order-related calls, reducing support queues and ensuring customers always receive fast, accurate updates.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
Turn every order interaction into a loyalty and retention opportunity
Pod’s AI order management software ensures customers always get real-time updates and seamless support for tracking, returns, and exchanges. By delivering 24/7 coverage, businesses reduce support costs, improve loyalty, and increase repeat purchases through faster, more reliable order handling.
AI order management software for e-commerce brands of all sizes
Pod reduces call volume for e-commerce businesses by answering order tracking questions, automating returns, and handling delivery updates. Customers get answers instantly, while support teams stay focused on complex issues.
Order tracking automation
AI fetches real-time order and shipping data for customers instantly.
Return and exchange handling
Processes returns and exchanges without requiring human staff.
Refund status updates
Keeps customers informed on refund timelines automatically.
CRM and ERP integration
Logs order inquiries and updates directly into existing systems.
Customer data capture
Collects contact details and logs them for remarketing and support.
24/7 support coverage
Ensures shoppers always get answers, regardless of business hours.
Resources for automating order management with AI
Learn how to improve efficiency and customer satisfaction by automating order inquiries, returns, and delivery updates with Pod’s AI software.
AI Order Management Guide
Step-by-step playbook for deploying AI order management software.
E-commerce Call Volume Report
Data on how order-related calls impact support costs and CSAT.
Returns and Refunds Playbook
Best practices for automating returns and improving retention.
Workflow features that make AI order management fast and reliable
Pod automates critical order management workflows, from tracking updates to returns, ensuring customers always get accurate answers quickly.
Start buildingReal-time system sync
Connects directly to ERP, CRM, and e-commerce systems in real time.
Returns automation
Handles returns from request to processing without staff effort.
Customer update triggers
Sends order and delivery updates proactively to reduce calls.
Secure payment validation
Confirms payment status before processing order-related requests.
Security and compliance for AI-powered order management
Pod keeps sensitive customer and transaction data safe with encryption, compliance controls, and enterprise-grade security features.
Book a call with our teamEncrypted transaction data
- End-to-end encryption
- PCI compliance
- Secure order storage
Global compliance standards
- GDPR-ready
- CCPA aligned
- Audit-ready
Access control policies
- Role-based access
- Audit trails
- Custom permissions