Empower your customers and team wit
AI-driven knowledge base support

Pod AI integrates with your knowledge base or documentation to provide instant answers, reduce ticket volume, and improve user experience across geographies and time zones.

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AI workflows built on your knowledge base
Pod syncs with your existing help docs or internal wiki to automatically answer FAQs, technical questions, and support queries with context-aware responses.
Build your first phone agent
Deploy phone automation in minutes
Real-time sync
Pod pulls answers directly from your docs, keeping information fresh and accurate without retraining.
Smart fallback
If no answer is found, Pod escalates to a human agent or creates a support ticket automatically.
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HOW IT WORKS

Scale AI-powered knowledge base answering

From startups to global enterprises, Pod automates knowledge sharing for customer support, employee training, and internal help desks.

01

Setup & deploy your agent

Configure Pod with your business data and deploy to start handling calls.

02

Agent handles customer calls

Pod answers calls 24/7, understands customer needs, and provides intelligent responses.

03

Refine & optimize

Monitor performance, review call analytics, and continuously improve your AI agent's responses.

04

Route complex issues to a human

When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.

Setup & deploy your agent

Your phone agent is ready!

Setup Complete

Automate support with AI knowledge base integration

Pod reduces support workload and response time by answering questions directly from your knowledge base across industries.

Answer SaaS support questions instantly

Pod integrates with your SaaS knowledge base to reduce tickets and provide 24/7 technical support.

Lead generation and management
New Customers

Onboarding help

Guide new users with instant answers to setup questions.

Feature walkthroughs

Explain product features using your own documentation.

API guidance

Answer developer questions with real-time docs lookup.

Billing support

Provide accurate info on plans, upgrades, and billing cycles.

Troubleshooting

Help customers resolve issues before opening a ticket.

24/7 technical answers

Ensure global customers always get instant help.

Resources for knowledge base integration

Learn how AI-driven knowledge base integration improves efficiency and customer satisfaction.

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Guide: AI + Knowledge Bases

Best practices for connecting AI to your documentation.

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Case Study: SaaS Knowledge Automation

See how Pod reduced support tickets by 40% for a SaaS platform.

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Playbook: Scaling Support with AI

Step-by-step guide for rolling out knowledge base automation.

Key features for knowledge base automation

Pod connects with your help docs and internal wikis to provide reliable, instant answers.

Start building

Knowledge base sync

Stay updated with real-time sync to your docs.

Omnichannel delivery

Answer questions over phone, SMS, chat, and web.

Context-aware answers

Provide relevant answers with full context.

Fallback escalation

Escalate unanswered queries to human agents.

AI workflow automation
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Privacy and compliance with knowledge base AI

Pod ensures sensitive information is secure and compliant when pulling from knowledge bases.

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Data security

  • AES-256 encryption
  • TLS protocols
  • Access control
All responses and KB syncs are encrypted end-to-end.

Compliance standards

  • GDPR
  • HIPAA
  • SOC 2
Pod aligns with GDPR, HIPAA, and industry compliance needs.

Scoped access

  • Role-based permissions
  • Audit logging
  • Scoped access controls
Pod only pulls from authorized knowledge sources.

Frequently Asked Questions

Pod syncs in real-time, ensuring responses always reflect the latest documentation.