AI Phone Knowledge Base Answering—Instant Support, 24/7, Any Language
Pod AI instantly answers customer questions by phone using your live knowledge base, help docs, or FAQ—delivering always-accurate information, reducing wait times, and scaling support without hiring more agents.
Scale AI Knowledge Base Answering for Any Industry
Pod automates knowledge base support for SaaS, ecommerce, healthcare, and local businesses—answering more questions, faster, for every customer.
We design & deploy
Pod designs your agent, builds the context, and connects your systems so it’s ready for production.
Your agent handles calls
Pod-managed agents answer calls 24/7, book appointments, resolve issues, and capture lead details.
We monitor & improve
We review outcomes, tune behavior, and ship improvements so the agent keeps getting better over time.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
AI Knowledge Base Answering—Connected, Compliant, Customer-Focused
Pod integrates with your docs, follows compliance standards, and delivers answers by phone or message—giving customers the support they expect.
Connect Pod to Your Docs & CRM
Pod syncs with your knowledge base, help center, or CRM to keep answers current and accurate.
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Compliance for Every Knowledge Answer
Pod ensures your responses meet privacy, industry, and audit standards for regulated fields.
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Keep Customers Updated After Every Call
Pod can follow up or send knowledge base answers by phone, SMS, or notification for better customer service.
Learn MoreKnowledge Base Automation Resources
How-to guides for building, training, and optimizing your AI phone agent for instant, accurate knowledge base answers.
Create a Knowledge Base Phone Agent
How to build a Pod agent that pulls live answers from your docs or FAQ.
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Train Pod on Your Knowledge Base
Teach Pod your real-time docs and help content for better phone answers.
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Handle Unique or Open-Ended Questions
How to enable Pod to tackle tough, unusual, or open-ended knowledge base queries.
Read moreKey AI Phone Features for Knowledge Base Support
Pod automates intake, 24/7 answering, multi-language support, and live escalation—all by phone.
Request a DemoClient Intake Automation
Pod collects customer info and details before providing answers—personalizing every interaction.
Read more24/7 After-Hours Support
Pod delivers knowledge base answers at any hour, covering nights, weekends, and holidays.
Read moreMulti-Language Voice Options
Pod responds in the customer’s preferred language for global reach.
Read moreLive Call Transfers for Complex Issues
Pod transfers calls to your human support team if a question can’t be answered automatically.
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Privacy & Security for AI Knowledge Base Calls
Pod encrypts every call and response, meeting compliance for privacy and data protection in all customer support workflows.
Contact salesData Security
- AES-256 encryption
- TLS protocols
- Role-based access
Compliance Standards
- HIPAA readiness
- GDPR
- CCPA