Scalable FAQ answering across industries and geographies
Pod scales from small businesses to enterprise operations, answering FAQs for eCommerce, healthcare, SaaS, finance, and more — in any market, any language.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
Automated FAQ answering that reduces support costs
Pod ensures customers always get fast answers to their questions. By automating FAQs, businesses reduce call volume, free up agents, and improve satisfaction.
Answer eCommerce customer questions instantly
Pod answers order, shipping, and return questions in real time, reducing inbound call load and ensuring consistent responses.
Order tracking help
Provide customers with tracking updates instantly.
Shipping info
Answer questions about shipping costs and delivery times.
Return & refund policies
Give clear return instructions over call or SMS.
Promotions & discounts
Answer FAQs about ongoing sales and offers.
Product information
Provide details about product sizing, materials, and stock.
24/7 availability
Answer FAQs anytime, regardless of business hours.
Resources to optimize FAQ answering
Learn how AI can improve customer experience by automating FAQs and reducing call center costs.
FAQ Automation Best Practices
Tips for building and maintaining an effective FAQ knowledge base.
Case Study: SaaS FAQ Automation
See how Pod reduced support tickets by 40% for a SaaS platform.
Playbook: Scaling Support with AI
Step-by-step guide to scaling FAQ automation across industries.
Key features that power FAQ automation
Pod provides instant, accurate answers with integrations, escalation, and multi-language support.
Start buildingKnowledge base integration
Pull answers directly from your help center or docs.
Escalation to live agents
Hand off seamlessly if the AI can’t answer.
Multi-language support
Answer FAQs globally in multiple languages.
Omni-channel support
Automate FAQ answers over calls, SMS, and chat.
Privacy and compliance in FAQ answering
Pod protects customer data while automating FAQ answering, with secure integrations and compliance built in.
Book a call with our teamData security
- AES-256 encryption
- TLS protocols
- Access controls
Compliance standards
- GDPR
- CCPA
- HIPAA readiness
Controlled escalation
- Minimal exposure
- Audit logs
- Escalation tracking