AI-Powered Call Routing—No More Wrong Transfers or Endless Menus
Pod AI intelligently routes calls to the right department, agent, or support team based on caller intent, account info, or language—eliminating guesswork and improving customer experience.
Scale AI Call Routing for Any Industry
Pod automates call routing for SaaS, healthcare, ecommerce, services, and local businesses—delivering faster answers and smarter transfers by phone at any scale.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
AI Call Routing That Improves Every Customer Experience
Pod integrates with your phone system, CRM, and support tools—ensuring compliant, seamless, and intelligent call routing.
Integrate Pod With Your Phone & CRM
Pod connects with your existing phone, CRM, or help desk for real-time data-driven call routing.
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Compliance for Every Transfer & Route
Pod enforces compliance for transfers and call routing in regulated industries.
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Keep Customers Updated After Routing
Pod can send follow-up notifications after routing a call—so customers always know what to expect.
Learn MoreCall Routing Automation Resources
How-to guides for building, training, and optimizing your AI phone agent for smarter call routing and transfers.
Build an AI Call Routing Agent
How to create a Pod agent that intelligently transfers and routes calls by intent.
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Train Pod on Your Routing Logic
Teach Pod your departments, escalation rules, and routing logic for precise transfers.
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Handle Unique Routing Scenarios
How to handle open-ended or special routing cases where callers need extra help.
Read moreKey AI Phone Features for Call Routing
Pod automates knowledge answers, live agent transfers, after-hours routing, and multilingual support for smarter call handling.
Start buildingKnowledge Base Q&A Before Routing
Pod can answer questions or provide info before transferring, reducing unnecessary handoffs.
Read moreLive Transfer to Support Agents
Pod connects callers directly to a human agent when needed for special cases.
Read moreAfter-Hours & On-Call Routing
Pod routes calls to on-call staff, backup numbers, or special lines after hours.
Read moreMulti-Language Routing Support
Pod handles and routes calls in any supported language for international teams.
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Privacy & Security for AI Call Routing
Pod secures every transfer and call route with end-to-end encryption and strict compliance for privacy and customer data.
Contact salesData Security
- AES-256 encryption
- TLS protocols
- Role-based access
Compliance Standards
- HIPAA readiness
- GDPR
- CCPA