Smarter call routing for
customer support and sales

Pod eliminates frustrating phone trees with AI-powered call routing that connects customers to the right person or department instantly.

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AI call routing workflows
Pod listens, understands, and routes calls to the right destination without menus or delays.
Build your first phone agent
Deploy phone automation in minutes
Intent detection
Pod understands why the customer is calling and chooses the right path.
Dynamic routing
Calls are routed by business logic, urgency, or customer history.
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HOW IT WORKS

Route calls accurately at any scale

Whether you get 50 or 5,000 calls daily, Pod routes each one with intelligence.

01

Setup & deploy your agent

Configure Pod with your business data and deploy to start handling calls.

02

Agent handles customer calls

Pod answers calls 24/7, understands customer needs, and provides intelligent responses.

03

Refine & optimize

Monitor performance, review call analytics, and continuously improve your AI agent's responses.

04

Route complex issues to a human

When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.

Setup & deploy your agent

Your phone agent is ready!

Setup Complete

Smart routing for every industry

Pod adapts to healthcare, finance, retail, and service businesses to ensure calls always reach the right team.

Healthcare call routing

Pod routes patients to the correct department without long wait times.

Lead generation and management
New Customers

Appointment routing

Send patients directly to scheduling.

Nurse line routing

Separate urgent health calls from admin questions.

HIPAA-ready

Secure call handling for patient data.

After-hours support

Route emergencies to on-call staff instantly.

Insurance questions

Direct insurance inquiries to billing specialists.

Specialist routing

Connect patients to the right doctor’s office.

Resources for smart call routing

Learn how AI routing eliminates phone trees and improves customer satisfaction.

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Guide: Replacing IVRs with AI

How smart routing boosts customer experience.

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Case Study: 40% Faster Resolutions

See how AI routing reduced support times for a finance company.

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Integration Playbook

Step-by-step setup for CRM and helpdesk routing.

Key features of AI call routing

Pod replaces static IVR menus with flexible AI-driven routing.

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Intent-based routing

Routes calls based on what customers say.

Data-driven rules

Uses CRM and history to decide call paths.

Multi-channel routing

Supports calls, SMS, and chat.

Failover logic

Escalates if the first agent doesn’t answer.

AI workflow automation
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Secure and compliant routing

Pod keeps sensitive data safe while routing calls.

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HIPAA & PCI compliance

  • Encrypted calls
  • Role-based access
  • Policy controls
Safe for healthcare and finance routing.

Fraud protection

  • Caller verification
  • Fraud alerts
  • Secure routing paths
Detects and flags suspicious routing attempts.

Audit-ready logs

  • Call traceability
  • Data exports
  • Access logs
Detailed routing history for compliance reporting.

Frequently Asked Questions

Yes. Pod integrates with Salesforce, HubSpot, Zendesk, and more to route based on account details, history, or status.