AI technical support software with
automated troubleshooting and IT helpdesk coverage
Pod delivers AI-powered technical support that diagnoses issues, guides users through solutions, and escalates to IT staff when needed. Customers and employees get fast answers, and your team reduces ticket volume.
Scale technical support operations without increasing IT headcount
Pod can handle thousands of simultaneous IT requests, reducing helpdesk bottlenecks and ensuring employees and customers always get timely technical support.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
Reduce IT support costs while improving customer and employee satisfaction
Pod’s AI technical support software reduces IT workloads by resolving common issues automatically, capturing diagnostics, and escalating advanced problems only when necessary. With 24/7 coverage, organizations cut downtime, reduce costs, and improve satisfaction for both employees and external customers.
AI technical support for employees and internal IT helpdesks
Pod helps organizations reduce IT helpdesk workloads by resolving routine employee requests such as password resets, VPN issues, and software troubleshooting. This keeps employees productive and IT staff focused on more complex tasks.
Password reset automation
Pod securely verifies identity and resets employee passwords instantly.
VPN and access troubleshooting
Guides employees through VPN setup and access issue resolutions.
Software error handling
Detects and resolves common software crashes or error messages.
Hardware support scripts
Provides step-by-step guidance for resolving device setup issues.
Ticket creation for IT
Escalates unresolved issues with full diagnostic details to IT staff.
24/7 employee IT support
Ensures workers can access help anytime, reducing downtime.
Resources for automating IT helpdesk and technical support
Learn how to deploy Pod for technical support automation, reduce IT workloads, and improve resolution times across your organization.
AI in IT Helpdesk Guide
Comprehensive guide to using AI for IT helpdesk automation.
IT Support Efficiency Report
Data on how AI reduces ticket volumes and resolution times.
Troubleshooting Workflow Playbook
Best practices for building effective AI troubleshooting scripts.
Workflow features designed for efficient and reliable technical support
Pod’s workflow features ensure customers and employees receive fast, accurate technical support while IT staff focus on more complex issues.
Start buildingGuided troubleshooting flows
Walks users through diagnostic steps to resolve issues quickly.
Secure identity verification
Confirms user identity before sensitive IT actions like resets.
Automated escalation rules
Escalates issues when AI troubleshooting is not successful.
Knowledge base syncing
Pulls solutions directly from your IT knowledge base articles.
Data security and compliance for technical support automation
Pod keeps technical support interactions safe with enterprise-grade security, compliance controls, and privacy-first design.
Book a call with our teamSecure diagnostic logging
- Encrypted logs
- Access-controlled storage
- Secure API handling
Enterprise compliance ready
- GDPR compliance
- SOC 2 standards
- Audit-ready design
Granular data permissions
- Role-based access
- Audit trails
- Custom permissions