AI support ticket routing software with
automated triage and escalation handling
Pod intelligently routes support tickets to the right team by analyzing customer requests in real time. Businesses reduce resolution times, improve satisfaction, and scale support without increasing overhead.
Scale support operations with AI-driven ticket routing
Pod can manage thousands of support requests simultaneously, ensuring tickets are created, prioritized, and routed without overwhelming your team.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
Turn ticket routing into faster resolutions and higher CSAT scores
Pod’s AI support ticket routing software ensures tickets reach the right team instantly, reducing backlog and improving resolution times. With 24/7 triage, customers get immediate acknowledgment, businesses improve customer satisfaction scores, and support teams work more efficiently.
AI support ticket routing software for e-commerce and retail
Pod handles order issues, returns, refunds, and product inquiries automatically, routing them to the right team. This ensures faster resolutions and fewer frustrated shoppers.
Order issue routing
Directs order and delivery problems to fulfillment or logistics teams.
Returns and refunds
Routes return and refund requests instantly to the right workflow.
Product inquiry classification
Identifies product-related questions and assigns them to sales or support.
CRM sync
Logs tickets with customer details directly in your CRM or helpdesk.
After-hours support
Ensures tickets are created and queued even when staff are offline.
CSAT improvement
Faster routing reduces delays, improving customer satisfaction scores.
Resources for automating support ticket routing with AI
Learn how to reduce ticket resolution times, improve CSAT, and scale support operations by automating triage and escalation with Pod.
Support Ticket Routing Guide
Step-by-step guide to automating ticket classification and routing.
Support Efficiency Report
Research on how AI routing reduces response times and improves CSAT.
Escalation Workflow Playbook
Best practices for building escalation rules and routing workflows.
Workflow features that make AI support ticket routing efficient and reliable
Pod automates ticket creation, classification, and routing, ensuring every support issue reaches the right person fast and accurately.
Start buildingNatural language classification
Understands customer requests and categorizes them instantly.
Priority-based routing
Routes tickets based on urgency and SLA requirements.
System-wide integrations
Connects seamlessly with helpdesks, ITSM, and CRMs.
Context preservation
Passes transcripts and metadata to agents for faster resolutions.
Data security and compliance for AI-driven support ticket routing
Pod ensures all ticket data is encrypted, compliant, and securely routed across systems, protecting sensitive customer information.
Book a call with our teamEncrypted ticket data
- End-to-end encryption
- Secure transmission
- Data integrity
Compliance-ready workflows
- GDPR compliance
- SOC 2 alignment
- HIPAA readiness
Role-based access controls
- Access permissions
- Audit logs
- Granular controls