AI Phone Support Ticket Routing—Automate Case Creation and Escalation
Pod AI creates, routes, and escalates support tickets by phone, using customer voice input to collect details, assign priority, and connect issues to the right team—improving response time and customer satisfaction, 24/7.
Scale AI Voice Ticket Routing for Any Team or Industry
Pod automates support ticket creation, routing, and escalation for SaaS, ecommerce, services, and local businesses—helping your team deliver fast, reliable phone support at any scale.
We design & deploy
Pod designs your agent, builds the context, and connects your systems so it’s ready for production.
Your agent handles calls
Pod-managed agents answer calls 24/7, book appointments, resolve issues, and capture lead details.
We monitor & improve
We review outcomes, tune behavior, and ship improvements so the agent keeps getting better over time.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
AI Support Ticket Routing That Connects Every Customer
Pod syncs with your help desk, CRM, or ITSM—ensuring every phone support request is tracked, routed, and resolved the right way.
Connect Pod to Your Help Desk or CRM
Pod integrates with your support stack, creating and routing tickets where your team works.
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Compliance and Process Enforcement
Pod enforces your escalation and routing processes for every support ticket—creating a full audit trail.
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Keep Customers Informed, Every Step
Pod updates customers about ticket status, next steps, and resolutions—automatically by phone.
Learn MoreSupport Ticket Routing Automation Resources
Step-by-step guides for building, training, and optimizing your AI phone agent for support ticket creation and routing.
Create a Ticket Routing Phone Agent
How to build a Pod agent that collects issues and creates tickets automatically.
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Train Your Knowledge Base for Ticket Routing
Teach Pod your support logic and issue types for better routing and auto-responses.
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Handle Unique or Escalated Support Requests
How to build open-ended support flows that escalate complex issues the right way.
Read moreKey AI Voice Features for Support Ticket Routing
Pod automates intake, ticket creation, routing, and escalation—streamlining your support process and reducing response times.
Request a DemoClient Intake Automation
Pod gathers all necessary ticket details from the customer at the start of each call.
Read more24/7 After-Hours Answering
Pod never sleeps—customers can submit support requests and create tickets anytime.
Read moreKnowledge Base Routing
Pod answers FAQs or routes tickets based on information from your live support docs.
Read moreMulti-Language Voice Options
Pod collects and routes support tickets in any customer language—no language barriers.
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Privacy & Security for AI Phone Ticket Routing
Pod protects every support call and ticket with end-to-end encryption and compliance—so your customer data is always secure.
Contact salesData Security
- AES-256 encryption
- TLS protocols
- Role-based access
Compliance Standards
- HIPAA readiness
- GDPR
- CCPA