AI-Powered Answering for Urgent Care—Triage, Wait Times & Scheduling
Pod answers urgent care calls instantly—sharing current wait times, handling check-in and scheduling, verifying insurance, and escalating red-flag symptoms. Reduce hold times, protect PHI, and deliver 24/7 HIPAA-compliant coverage for every location.
Scale AI Answering for Any Urgent Care Network
From single-site clinics to regional networks, Pod delivers reliable answering that reduces workload and improves access during peak demand.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
AI Answering Built for Multi-Site Urgent Care
Pod integrates with EHRs, wait-time systems, and contact center tools—so every location delivers fast, consistent access.
Integrate With Your EHR & Wait-Time Feed
Sync demographics, visit slots, and queue data. Pod follows your protocols and documents calls for accurate records.
Explore Integrations
HIPAA Compliance for Every Call
Encryption, access controls, and audit logs protect PHI during intake, scheduling, and escalation—day or night.
See Compliance Controls
Seamless Escalation to Clinicians
When emergencies or policy exceptions appear, Pod transfers callers with structured notes so staff can act quickly.
How Transfers WorkUrgent Care Answering Resources
Guides for configuring Pod to your urgent care protocols—verification, wait times, check-in, scheduling, and escalation.
Build an Urgent Care Answering Agent
Set up intake, verification, scheduling, and transfer rules tailored to multi-site urgent care operations.
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Train Pod on Triage & Policy Scripts
Teach red-flag screening, insurance basics, and after-hours rules for safe, consistent AI answering.
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Design Wait-Time & Check-In Flows
Create workflows for live wait-time announcements, digital check-in, and on-call escalation with clear documentation.
Read moreKey AI Phone Features for Urgent Care
Automate wait-time info, intake, scheduling, insurance basics, and safe escalation—so staff can focus on care delivery.
Start buildingPatient Intake & Identity Verification
Collects identifiers before sharing PHI or check-in details, storing structured notes per your verification policy.
Read moreLive Wait Times & Smart Location Routing
Reads your wait-time feed, compares nearby clinics, and directs callers to the fastest option with hours and directions.
Read moreSame-Day Scheduling & Reminders
Books or reschedules urgent care time slots, sends reminders and prep steps, and reduces lobby congestion.
Read moreRisk Triage & On-Call Escalation
Captures symptoms using your scripts, flags emergencies, and warm-transfers to clinicians or emergency guidance.
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Privacy & Security for Urgent Care Answering
Pod protects PHI with encryption, role-based access, and audit trails while enforcing HIPAA-aligned workflows across intake, wait-time updates, and escalation.
Contact salesData Security
- AES-256 encryption
- TLS protocols
- Role-based access
Compliance Standards
- HIPAA readiness
- GDPR
- CCPA