AI-Powered Answering for Primary Care—Scheduling, Triage & Results
Pod answers primary care calls instantly—handling appointments, prescription refills, lab result messages, and insurance questions. Reduce wait times, triage safely, and provide 24/7 HIPAA-compliant support without adding staff.
Scale AI Answering for Any Primary Care Practice
From single-site clinics to multi-location groups, Pod delivers reliable, compliant answering that reduces workload and improves patient access.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
AI Answering That Fits Your Primary Care Workflow
Pod integrates with leading EHRs, scheduling systems, and communication tools—so your front desk can focus on care, not hold music.
Integrate With Your EHR & Scheduler
Sync appointments, demographics, and messaging. Pod follows your protocols and documents calls for accurate records.
Explore Integrations
HIPAA Compliance for Every Call
Access controls, encryption, and audit logs protect PHI across intake, results, and follow-ups—day or night.
See Compliance Controls
Seamless Escalation to Nurses & Providers
When a case requires clinical judgment, Pod transfers the caller with context so staff can act quickly.
How Transfers WorkPrimary Care Answering Resources
Guides for configuring Pod to your clinic’s protocols—verification, triage, scheduling, and secure result messaging.
Build a Primary Care Answering Agent
Set up intake, verification, scheduling, and escalation paths tailored to your clinic.
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Train Pod on Clinic Protocols
Teach Pod symptom red-flags, refill rules, and results messaging policies for safer automation.
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Handle Sensitive Results & Escalations
Design workflows for result messages, identity checks, and after-hours on-call coverage.
Read moreKey AI Phone Features for Primary Care Clinics
Pod automates intake, scheduling, refills, and secure messaging—while escalating clinical issues to the right on-call provider.
Start buildingPatient Intake & Identity Verification
Collects DOB, MRN, or other identifiers before sharing PHI or result messages, following your verification policy.
Read moreScheduling & Visit Management
Books and reschedules appointments, confirms pre-visit steps, and sends reminders to reduce no-shows.
Read moreRefill & Prior Authorization Support
Captures medication details, verifies eligibility, and routes to staff queues with structured notes.
Read moreClinical Triage & On-Call Escalation
Guided symptom capture with red-flag routing to nurses or providers; warm transfer for urgent scenarios.
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Privacy & Security for Primary Care Answering
Pod protects PHI with encryption, access controls, and audit trails while enforcing HIPAA-aligned workflows across intake, scheduling, and results.
Contact salesData Security
- AES-256 encryption
- TLS protocols
- Role-based access
Compliance Standards
- HIPAA readiness
- GDPR
- CCPA