AI-Powered Answering for E-commerce—Support, Orders & Customer Help
Pod answers e-commerce calls instantly—helping with orders, returns, shipping updates, and product questions. Reduce costs, speed up service, and deliver 24/7 customer support without live agents.
Scale AI Answering for Any E-commerce Store
Pod automates customer answering for online stores, marketplaces, and retail brands—delivering secure, real-time order support at any scale.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
AI Answering That Scales With Your Store
Pod integrates with Shopify, Magento, WooCommerce, and more—automating customer communication, reducing support load, and scaling seamlessly with your business.
Integrate With Your E-commerce Platform
Pod connects with Shopify, Magento, WooCommerce, or custom platforms for real-time order syncing.
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Compliance & Secure Data Handling
Pod enforces PCI, GDPR, and customer data privacy standards for every call and update.
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Escalate to Live Agents When Needed
Pod transfers VIP, high-value, or complex calls to your live support team instantly.
Learn MoreE-commerce Answering Resources
How-to guides for building, training, and optimizing your AI phone agent for e-commerce support and order management.
Build an AI Agent for E-commerce
How to set up Pod for automated answering, order status, and returns calls.
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Train Pod on Store Policies
Teach Pod your store’s return, refund, and shipping policies for accurate customer answers.
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Design Custom Call Flows
How to handle unique support scenarios, escalations, or promotions with Pod.
Read moreKey AI Phone Features for E-commerce
Pod automates Q&A, order updates, and escalation—delivering AI-driven, always-on customer support by phone.
Start buildingInstant Order Status Updates
Pod retrieves and shares order, shipping, and delivery information directly from your system.
Read moreReturns & Refund Automation
Pod guides customers through your return process, refund eligibility, and next steps.
Read moreCustomer Intake & Verification
Pod verifies customer details before sharing sensitive order or account information.
Read moreEscalation for VIP or Complex Cases
Pod routes calls from high-value customers or complex issues to live support agents instantly.
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Privacy & Security for AI E-commerce Answering
Pod encrypts customer data, protects transactions, and enforces PCI, GDPR, and CCPA standards for safe e-commerce support.
Contact salesData Security
- AES-256 encryption
- TLS protocols
- Role-based access
Compliance Standards
- PCI DSS
- GDPR
- CCPA