Making an AI Customer Support Agent Support Spanish

If you have Spanish-speaking customers, you can set up your Pod agent to answer calls in Spanish with natural-sounding voices. Pod supports Spanish out of the box, so you can expand your customer support without hiring additional bilingual staff.

Steps to Enable Spanish Support

1. Select your agent
   1. Log into your agents dashboard and pick the agent you want to add Spanish support to. 👉 See full guide: Adding Language Support
2. Set Spanish as the language
   1. In the agent’s Setup → Language tab:
      1. If your agent will only serve Spanish speakers, set Spanish as the primary language.
      2. If your agent should support multiple languages, enable Multilingual and add Spanish as one of the supported languages.
3. Choose a native Spanish voice
   1. Go to the Voice tab and select a Spanish-native voice (with the accent that best matches your callers, e.g. Latin American or European Spanish). This makes the conversation sound more natural.
4. Update your agent prompt
   1. This agent supports both English and Spanish. If a caller speaks Spanish, respond in Spanish.
5. Connect your knowledge base
   1. Pod automatically translates your FAQs and documents on the fly, but if you have existing Spanish-language support docs, upload them to improve accuracy. 👉 Learn more: Training a Customer Support Agent on Your Company Data
6. Test in Spanish
   1. Use the Playground to simulate a Spanish call and confirm your agent responds in fluent Spanish.
   2. Hola, ¿me pueden ayudar con mi pedido?

Benefits of Spanish Support

• Serve a growing Spanish-speaking customer base in the U.S. and globally
• Provide a seamless, human-like Spanish support experience
• Avoid the cost of hiring or training bilingual staff
• Switch between English and Spanish automatically if callers change languages mid-call

FAQ

Does Pod support both Latin American and European Spanish?

Yes. You can select different Spanish voices with regional accents to best match your audience.

Do I need to rewrite my entire prompt in Spanish?

No. Pod automatically translates your prompt and knowledge base. However, adding Spanish documents improves accuracy and tone.

Can my agent switch between English and Spanish mid-call?

Yes. If you enable Multilingual mode, the agent will automatically detect and respond in whichever language the caller uses.