Answer Product FAQs Automatically with AI

AI phone agents can handle the most common customer questions about your product — things like pricing, availability, shipping, or support — so your team spends less time on repetitive calls and more time on high-value conversations.

With Pod, you can train your agent to pull from your existing knowledge base and respond instantly, 24/7.

Steps to Set Up an FAQ Agent

1. Create your inbound agent

Set up a new inbound agent in Pod and write a prompt that explains its role: answering customer questions about your product. 👉 Learn how to create an inbound agent

1. Connect your knowledge base

Add your FAQs, product docs, or website links so the agent can pull accurate answers. 👉 Learn how to connect your knowledge base

1. Add a phone number

Give your agent a phone number through a provider like Twilio or Telnyx so customers can call in. 👉 Learn how to connect a phone number

1. Test the agent

Call the number yourself and ask some common product questions. Make sure the agent is pulling from your knowledge correctly. 👉 Learn how to test your agent

1. Integrate into your workflow

Add the number to your website, product packaging, or support system so customers can reach it easily.

Benefits of AI for Product FAQs

• Instant answers 24/7 — no hold times, no delays.
• Consistent information — every customer gets the same, accurate response.
• Scales automatically — handles 10 calls or 1,000 calls without hiring more staff.
• Frees your team — they only handle escalated calls that need a human touch.

FAQ

Can I update the FAQs later?

Yes — just update your connected knowledge base and your agent will use the new answers.

What if the AI doesn’t know the answer?

You can configure it to transfer to a live team member or take a message.

Can I track what people are asking?

Yes — use the Monitor tab to view transcripts, summaries, and recordings of every FAQ call.