Making a Multilingual Phone Agents
Learn how to create a Pod AI phone agent that automatically detects and responds in multiple languages, supporting global customers with one agent.
Making a Multilingual Customer Support AI Agent
Pod makes it easy to support customers around the world with a single AI phone agent that automatically detects and responds in the caller’s preferred language. Instead of hiring multilingual teams, you can enable language support directly in your Pod agent.
Steps to Create a Multilingual Support Agent
- Select your agent
- Go to your agents dashboard and choose the agent you’d like to enable language support for.
- Enable multilingual support
- In the agent’s Setup → Language tab, choose your default language and then enable the Multilingual option. Select additional languages you want the agent to handle. 👉 See full guide: Adding Language Support
- Choose natural-sounding voices
- Go to the Voice tab and pick voices with native accents for the languages you selected. This helps your agent sound more natural and trustworthy to callers.
- Connect your knowledge base
- Upload FAQs, docs, or product info. Pod can translate on the fly, but localized content provides better accuracy and tone. 👉 Learn more: Training a Customer Support Agent on Your Company Data
- Test your agent
- Use the Playground to simulate calls in multiple languages. For example, ask a question in Spanish, then switch to English mid-call and confirm the agent adapts smoothly.
Benefits of a Multilingual Agent
- Global reach — serve customers in 30+ languages.
- Seamless switching — callers can change languages mid-conversation.
- Consistent experience — same friendly, helpful tone in every language.
- Lower costs — support international callers without expanding headcount.
FAQ
Which languages are supported?
Pod supports over 30 languages out of the box.
Do I need to translate my prompt or FAQs?
No. Pod automatically translates during conversations. However, adding localized docs can improve accuracy.
Can my agent detect the caller’s language automatically?
Yes. When multilingual mode is enabled, the agent will auto-detect and switch without you needing to configure anything mid-call.
