AI-Powered Answering for Hospitals—Scheduling, Triage & Enterprise Call Routing
Pod answers hospital calls instantly—routing to the right department, booking clinic visits, sharing approved messages, and escalating urgent cases. Reduce hold times, protect PHI, and deliver 24/7 HIPAA-compliant coverage across your health system.
Scale AI Answering Across Your Entire Health System
From flagship hospitals to multi-specialty clinics and ambulatory sites, Pod delivers reliable answering that reduces workload and improves access system-wide.
Setup & deploy your agent
Configure Pod with your business data and deploy to start handling calls.
Agent handles customer calls
Pod answers calls 24/7, understands customer needs, and provides intelligent responses.
Refine & optimize
Monitor performance, review call analytics, and continuously improve your AI agent's responses.
Route complex issues to a human
When needed, Pod seamlessly transfers calls to your team for complex issues requiring human touch.
Your phone agent is ready!
AI Answering That Scales Across Your Health System
Pod integrates with EHRs, contact centers, and messaging tools—bringing consistent access and faster resolution to every line.
Integrate With Your EHR & Contact Center
Sync appointments, demographics, and directory data. Pod follows your protocols and documents calls for accurate records.
Explore Integrations
HIPAA Compliance for Every Call
Encryption, access controls, and audit logs protect PHI across operator, clinic, and after-hours workflows—day or night.
See Compliance Controls
Seamless Escalation to On-Call & Transfer Centers
When red-flags or complex requests appear, Pod transfers callers with structured notes so teams can act right away.
How Transfers WorkHospital Answering Resources
Guides for configuring Pod to your enterprise protocols—verification, routing logic, scheduling access, results messaging, and on-call escalation.
Build a Health System Answering Agent
Set up identity checks, directory routing, scheduling access, and transfer rules tailored to hospitals and clinics.
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Train Pod on Enterprise Protocols
Teach red-flags, after-hours policies, and department routing maps for safe and consistent automation at scale.
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Design Transfer & Escalation Flows
Create workflows for on-call paging, transfer center handoffs, and specialty escalations with clear documentation.
Read moreKey AI Phone Features for Health Systems
Automate operator services, clinic answering, and secure messaging—while escalating urgent needs to the right people in real time.
Start buildingIdentity Verification & Intake
Collects DOB/MRN or other identifiers before sharing PHI, then structures notes and outcomes in your record systems.
Read moreScheduling & Clinic Coordination
Books, reschedules, and confirms visits across service lines; sends reminders to reduce no-shows and callbacks.
Read moreResults Messaging & Refills
Delivers approved lab/imaging messages, captures medication details, and routes exceptions or prior auth to staff.
Read moreDynamic Routing & Warm Transfers
Routes to departments, transfer centers, or on-call providers using real-time logic; transfers with full caller context.
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Privacy & Security for Hospital Answering
Pod protects PHI with encryption, role-based access, and audit trails while enforcing HIPAA-aligned workflows across operator, clinic, and after-hours coverage.
Contact salesData Security
- AES-256 encryption
- TLS protocols
- Role-based access
Compliance Standards
- HIPAA readiness
- GDPR
- CCPA