Contact Centers
Insights on modernizing contact centers with automation, AI routing, and next-gen customer experiences.
Contact Center Automation in 2025: A Complete Guide
Contact center automation is essential for meeting modern customer expectations. This guide explores how using AI to handle customer interactions and streamline workflows can help businesses deliver exceptional service at scale, reduce costs, and improve efficiency.
Five9 Pricing (2025): Plans, Hidden Costs, and Best Alternative
We break down Five9’s pricing in 2025 — from per-seat plans to hidden fees — and show why Pod AI is the smarter, fully autonomous alternative for voice support.
RingCentral Pricing (2025): Plans, Hidden Costs, and Best Alternative
We break down RingCentral's pricing in 2025, from credit-based costs to hidden fees, and show why Pod is the best alternative for voice AI.
AnswerForce Pricing (2025): Plans, Hidden Costs, and Best Alternative
We break down AnswerForce’s pricing in 2025, from credit-based costs to hidden fees, and show why Pod is the best alternative for voice AI.
Aircall Pricing 2025: Decoding the Costs and Comparing Alternatives
A clear breakdown of Aircall’s pricing, add-ons, and gotchas in 2025—plus how it stacks up to other options and why Pod AI is the best alternative for phone-first teams.
Honest Talkdesk Review 2025: Features, Pros & Cons, Pricing, and Alternatives
In-depth analysis of Talkdesk as a CCaaS/contact center solution, with key features, strengths, weaknesses, target customer profiles, pricing breakdown, and comparison to alternatives.
Why Does Everyone Know That Hold Music? The Untold Story of Cisco’s “Opus No. 1”
Uncover the backstory, impact, and surprising cultural journey of the world’s most famous hold music, Cisco’s “Opus No. 1.”
Contact Center Automation: A Complete Guide for 2025
Discover how to scale, deliver 24/7 support, and reduce costs with contact center automation. Learn to implement and evolve for better experiences.
How to Deliver Exceptional Call Center Customer Service in 2025 (With Real Tactics and AI Insights)
Discover the practical habits, training strategies, and AI-powered techniques leading teams use to deliver truly outstanding call center customer service—plus how Pod AI helps you build a culture that keeps customers coming back.
What Is an Inbound Contact Center? How Modern Teams Deliver Seamless Customer Support
Discover what an inbound contact center is, how it works, key differences from outbound centers, must-track metrics, and how AI-powered platforms like Pod are transforming customer experiences—so your business can meet rising customer expectations and boost loyalty.
AI Call Center: The Definitive Guide to Next-Gen Voice Agents, Automation, and the Future of Customer Service
Discover how AI call centers are reshaping customer experience, cutting costs, and scaling support. Explore key features, technology, use cases, and how Pod delivers human-like voice AI for the modern contact center.