Contact Centers
Insights on modernizing contact centers with automation, AI routing, and next-gen customer experiences.
Aircall Pricing 2025: Decoding the Costs and Comparing Alternatives
A clear breakdown of Aircall’s pricing, add-ons, and gotchas in 2025—plus how it stacks up to other options and why Pod AI is the best alternative for phone-first teams.
Honest Talkdesk Review 2025: Features, Pros & Cons, Pricing, and Alternatives
In-depth analysis of Talkdesk as a CCaaS/contact center solution, with key features, strengths, weaknesses, target customer profiles, pricing breakdown, and comparison to alternatives.
Why Does Everyone Know That Hold Music? The Untold Story of Cisco’s “Opus No. 1”
Uncover the backstory, impact, and surprising cultural journey of the world’s most famous hold music, Cisco’s “Opus No. 1.”
Contact Center Automation: A Complete Guide for 2025
Discover how to scale, deliver 24/7 support, and reduce costs with contact center automation. Learn to implement and evolve for better experiences.
How to Deliver Exceptional Call Center Customer Service in 2025 (With Real Tactics and AI Insights)
Discover the practical habits, training strategies, and AI-powered techniques leading teams use to deliver truly outstanding call center customer service—plus how Pod AI helps you build a culture that keeps customers coming back.
What Is an Inbound Contact Center? How Modern Teams Deliver Seamless Customer Support
Discover what an inbound contact center is, how it works, key differences from outbound centers, must-track metrics, and how AI-powered platforms like Pod are transforming customer experiences—so your business can meet rising customer expectations and boost loyalty.
AI Call Center: The Definitive Guide to Next-Gen Voice Agents, Automation, and the Future of Customer Service
Discover how AI call centers are reshaping customer experience, cutting costs, and scaling support. Explore key features, technology, use cases, and how Pod delivers human-like voice AI for the modern contact center.
Contact Center Automation: The Ultimate Guide to Modernizing Customer Experience with Pod AI
Discover how contact center automation transforms customer service operations, boosts agent efficiency, and reduces costs—with real-world examples, industry insights, and a deep dive into how Pod’s AI voice automation platform leads the next generation of contact center technology.
The Future of Automated Call Centers: How Contact Center Automation Is Reshaping Customer Experience in the US
Explore how automated call center technology, AI call agents, and robotic automation are helping US businesses reduce costs, improve CSAT, and deliver consistent customer service at scale. Discover the benefits and business case for automation in 2025.
What Is a BPO Call Center? Modern Outsourcing, Explained for 2025
Learn what a BPO call center is, how business process outsourcing works, and why companies use BPO for customer support, sales, and more. See how AI is changing the call center landscape—and how Pod can power your next step.
What Is IVR? A Modern Guide to Interactive Voice Response for Call Centers (And How AI Is Taking Over)
Learn what IVR is, how IVR systems work in call centers, and step-by-step how to create a user-friendly interactive voice response experience in 2025. Discover why conversational AI is the next evolution—and how Pod powers smarter call automation.