Setting up a Phone Number for Your Agent via Telnyx

Learn how to import your Telnyx number into callpod.ai and assign it to an agent using your Telnyx API Key.

Phone Number Setup via Telnyx

Import Your Telnyx Number

1

Go to the Phone dashboard

Visit https://www.callpod.ai/dashboard/phone to access the Phone Numbers dashboard.

2

Select 'Import phone'

Click the Import phone button.

3

Name your phone number

Give it a recognizable label (e.g., Support Line – US or Telnyx Sales Bot).

4

Enter your Telnyx number

Type in the full Telnyx phone number you want to assign to an agent.

5

Get your Telnyx API Key

Head to https://portal.telnyx.com/#/api-keys and copy your API Key.

6

Paste your API Key in Pod

Go back to the Pod dashboard and paste the Telnyx API Key into the form.

After saving, your Telnyx number will appear in the dashboard and be available for agent assignment.

Assign the Phone Number to an Agent

1

Select your agent

In the dashboard, choose the agent you'd like to assign the number to.

2

Go to the Setup tab

Inside the agent’s profile, click on the Setup tab.

3

Navigate to the Phone tab

Open the Phone section inside the Setup tab.

4

Select your Telnyx number

Choose the number you imported from the dropdown menu.

5

Save your changes

Click Save to connect the number to your agent. You can now call the number and confirm it’s working.