Monitoring Your Call History

Use the Monitor tab in Pod to review your agent’s past calls, including recordings, transcripts, and summaries.

Pod Monitor Tab

How to Access Call History

1

Select your agent

From the Agents Dashboard, select the agent that has been making or receiving phone calls.

2

Navigate to the Monitor tab

Click on the Monitor tab for that agent. This is where all call history is stored.

3

Browse call history

You’ll see a list of all calls your agent has handled. Select any call to view more details.

What You Can Do in Call History

When you click into an individual call, you’ll be able to:

  1. Listen to the recording — Hear exactly how the conversation went.
  2. Read the transcript — Review the entire conversation in text form.
  3. Read a summary — Quickly understand the main points and outcome of the call.

This makes it easy to monitor quality, review customer interactions, and track your agent’s performance.

FAQ