Privacy Policy

Last Updated: June 24, 2025

Welcome to Pod, a product operated by Invezo Finance Inc. (“Pod,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our voice AI phone assistant platform available through https://callpod.ai and associated services (collectively, the “Service”).

By using our Service, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information in the following categories:

1.1 Account & Contact Information:

  • Name, email address, phone number, and company name
  • Authentication data through third-party sign-in (e.g., Google, Supabase)

1.2 Call Data:

  • Phone numbers of callers
  • Call metadata (duration, timestamps, status)
  • Transcripts, audio recordings (if enabled)
  • Logs of conversational flows and AI interactions

1.3 Platform & Configuration Data:

  • AI agent settings, prompts, and templates
  • Phone number provisioning and assignment
  • API keys and credentials (securely encrypted)

1.4 Usage and Analytics Data:

  • IP address, device type, browser, interaction history
  • Log data for diagnostics, system monitoring, and feature usage
  • Analytics through tools like PostHog, Segment, and Supabase logging

1.5 Cookies and Tracking:

We use essential and analytics cookies for platform functionality and performance. You may disable cookies through your browser settings, but doing so may limit features.

2. How We Use Your Information

We use your data to:

  • Provide and operate the Service
  • Configure and manage AI voice agents
  • Route and log calls
  • Improve performance and functionality of the Service
  • Provide customer support
  • Communicate updates, service notifications, and marketing (optional)
  • Detect and prevent fraud, abuse, or security issues

3. Sharing and Disclosure

We do not sell or rent your personal data. We may share your information only with:

  • Subprocessors and infrastructure providers (e.g., Supabase, Vercel, Fly.io) for hosting and processing
  • Analytics and monitoring providers (e.g., PostHog, Segment)
  • Payment processors (e.g., Stripe)
  • Telecom and voice service partners (e.g., Twilio, Plivo)
  • Legal authorities if required to comply with applicable law, subpoena, or legal process
  • Parties involved in a merger or acquisition

A full list of our subprocessors is available upon request.

4. Data Storage and Security

We host our infrastructure in the United States. We employ best practices such as:

  • Encryption at rest and in transit
  • API key security and credential access control
  • Role-based permissions and audit logging
  • Rate limiting, domain allowlists, and phone number isolation

While we take reasonable measures, no system is 100% secure.

5. Retention and Deletion

We retain:

  • Call logs and recordings per your configuration
  • Agent settings and usage logs for as long as your account is active
  • User contact and billing info for operational and compliance reasons

You may request data deletion at any time by emailing support@callpod.ai. Certain data may be retained where legally required.

6. International Data Transfers

If you use the Service from outside the U.S., your information may be transferred to and processed in the United States. We implement appropriate safeguards in line with GDPR and other applicable data transfer laws.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access and portability
  • Rectification or deletion
  • Restriction or objection to processing
  • Withdraw consent (for marketing, etc.)

To exercise these rights, contact: support@callpod.ai

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children. If we become aware that we have, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you via email or through the Service. Continued use after an update means you accept the changes.

10. Contact Us

For questions about this Privacy Policy, your data, or to file a request:

Pod (Invezo Finance Inc.)

Email: support@callpod.ai

Location: [Insert Mailing Address]